CoCo Key Water Resort Terms and Conditions

At www.CoCoKeyOrlando.com (CCWR), our outmost priority is ensuring that your personal, professional and payment information is secure and your privacy is respected. Below is a description of how we maintain online security and respect your privacy.

Reservation procedure and policies

• Check In Time: 4:00 pm
• Check Out Time: 11:00 am
• All guest rooms are non-smoking.
• Must have adult in room 21+ years of age.
• A valid bank card must be presented in order to check in. 
• All reservations require 1 night deposit at the time of booking to guarantee the reservation. Failed authorizations will result in immediate cancelation of the reservation.
• Rates are subject to change and based on availability.
• Late Checkout: Additional Fees apply per hour after 11am. Based on availability up to 4pm.
• Pack n’ Play charge: complimentary based on availability.
• Roll-away Bed/Cot: $15 daily, based on availability. 
• Parking is self parking only at a fee.
• Additional incidental authorization taken upon check-in.
• Pet Policy: Service animals only.
• Cancellation Policy: Must cancel by 4pm 48 hours prior to arrival or a charge of 1 Night will be assessed to the credit card provided. Non-Refundable Reservations will not be refunded if canceled.
• No Show Policy: All No Show Reservations will be charged a minimum of 1 Night Penalty unless otherwise specified for a specific reservation. Non-Refundable Bookings will remain Non-Refundable for the full deposit and length of stay.
• The Hotel reserves the right to pre-authorize credit cards prior to arrival. Failed authorizations will result in cancelation of the reservation without notice.

Mandatory Nightly Resort Fee-$32.95 +tax per room/ per night applies to All Reservations – includes: WiFi, Daily Planned Kid’s Activities & Entertainment, Scheduled Shuttle Services to Universal Orlando, Aquatica, and Sea World Orlando, Use of Business Center + Printing, Digital In-Room Safe, HSIA, Local Calls, Fitness Center Access, Access to Arcade, Access to Water Park (up to 4 passes – valid entire stay). The resort fee is taxed at 6.5%. The Resort Fee is charged regardless of amenity usage during peak times of the year.

Seasonal Park Hours may apply November to February and are subject to change. 

*Hours subject to change without notice and are weather permitting.

Online Security

Whenever you provide any order information, we use SSL technology to make sure that it is “encrypted,” or, scrambled, so that no one else can read it while it is being transmitted over the Internet. If you become a member of CoCo Mail through www.CoCoKeyOrlando.com, all information (such as your name, address, and email address) is safely stored behind a firewall. We store this type of information so that you do not have to reenter it each time you make a purchase or log in.

Online Privacy

This Privacy Policy Statement sets forth the privacy policy pertaining to www.CoCoKeyOrlando.com (the “Site”). By using the Site, you are agreeing to the terms set forth in this Privacy Policy Statement.

For purposes of this Privacy Policy Statement, “Personal Information” means any information by which you can be personally identified, and includes your name, your address, your telephone number, your e-mail address and the like. CCWR collects personal Information only when you voluntarily submit such Personal Information to us, such as when placing a product order through the Site, ask questions of our service department, join our mailing list, and so on.

For each visitor to the Site, our web servers automatically recognize information regarding the visitor’s domain name (or that of the visitor’s access provider) and e-mail address. Regardless of the purpose for which it is submitted, it is CCWR policy to maintain all Personal Information as confidential, and to use such Personal Information for the following purposes:

• for the specific purpose for which it was volunteered (for example, to purchase product, to ask a service question, to comment on our products or Site etc.);
• to improve the content, appearance and utility of the Site;
• to track our visitors’ use of the Site for internal market research or other business purposes; and
• to notify our visitors of updates to the Site.

You may request at any time that CCWR dispose of any or all Personal Information about you. In addition, at any time you may request that CCWR correct any such Personal Information; or that such Personal Information be removed from CCWR marketing databases.

Privacy of Children

We respect the privacy of children, and do not collect any more personal information than reasonably necessary to enable them to participate in the activities we offer at our Website.

We do not share children’s personal information with anyone other than those who provide support for the internal operations of the Website and our agents (e.g., contractors who provide fulfillment services or technical support to the Website).

Information submitted by children under the age of 13 is not collected until parental consent is provided. Upon submission an email notification is sent to the parent. Parents can review the information that we have collected from their children online and must provide explicit permission in order for a child’s information to be collected.

We adhere to The Children’s Online Privacy Protection Act (“COPPA”) requirements upon web sites and online services that are directed toward children. To learn more about COPPA, click here for the Federal Trade Commission COPPA Web Site.

Requesting To Be Removed From Email List

CoCo Key Hotel & Water Resort will not use your personal information for a different purpose than the one stated when you provided your data. To opt-out of receiving communications you have expressly requested (such as e-mail newsletters, promotions, etc.), please select the e-mail "opt-out" or "unsubscribe" link included in each subscription communication.

Phone

We only telephone customers about the orders they have placed online.

CCWR reserves the right, at its discretion, to change, modify, add, or remove portions of this Privacy Policy Statement at any time. You should check this page periodically for changes. Your continued use of this Site following the posting of changes to this Privacy Policy Statement will mean that you accept those changes.

Opt In Section:

Our site uses an email opt-in subscription form for customers to request information, products, and services. Within these forms, we collect visitor’s contact information (like their email address). Contact information from the form is used to send promotional material from our properties and selected partners to our customers. Customer contact information is also used to get in touch with the visitor when necessary. Users may opt-out of receiving future mailings.

We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to gather broad demographic information.

Disclaimer Section:

No permission is granted to use, or permit others to use, our branding, site address, trademarks and service marks, or other means to hyperlink other Internet sites with any page of this website, and our hotel company assumes no responsibility for any other party’s site hyperlinked to this site.