FAQ

Find your questions below prior to arrival!

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CoCo Key Hotel & Water Resort-Orlando is the best place for a family vacation in Orlando, FL. With 54,000 square feet of splashing fun and a terrific location, we provide the perfect place for an exciting family getaway.

Hotel and General Frequently Asked Questions:

What are the Check in/Check out times of the hotel?CoCo-8

Check-in time is guaranteed any time after 4:00 pm. Check-out time is 11:00 am. Guests will continue to have access to the water park from opening time day of check in to closing time day of check out.

What is the cancellation policy?

Hotel room reservations must be cancelled 24 hours prior to arrival to avoid any cancellation fees.

Is their an age requirement to book a reservation?

Yes, one guest must be 21 years or older to book a reservation.

Is CoCo Key Water Resort easily accessible from my hotel room?

Yes, the Water Resort is built within the hotel. Many rooms overlooking the water park are available with an upgrade. Check with reservations for details about booking these rooms.

Is there a pool separate from the water park that is for hotel guests only?

Yes. CoCo’s Beach is CoCo Key Orlando’s exclusive guest pool and hot tub. Hotel guests are requested to stay with children while they are in the hotel pool as there are no lifeguards on duty.  Click here to check hotel amenities

Does the hotel have a business center?

Yes. There is a business center located in the hotel’s main lobby with access to the Internet. Click here to check hotel amenities

Does my stay with the Water Resort Package count towards a hotel reward point system?

CoCo Key Orlando does not participate in any hotel reward programs as we are an independent hotel.

Are pets allowed on property?

We do not allow pets on property; however, service animals are allowed for persons with disabilities.

Do you have shuttle service to Walt Disney World®?

Mears Transportation will take you to Walt Disney World® for a fee. Click here for more information and to reserve your transportation.

How far is the nearest pharmacy?

There is a Walgreens Pharmacy located on International Drive within 1/2 mile of our hotel. For more information and directions visit walgreens.com

How far is the nearest grocery store?

There is a Publix Supermarket located within 2 miles.  Click here for directions

There is also a Walmart Supercenter located within 1.5 miles. Click here for directions

Is there an additional charge for parking and Wi-Fi?

There is no additional charge. Parking and Wi-Fi are both included in the Resort Fee. For more information about the resort fee please see our specials page.

Water Park Frequently Asked Questions:

Do any of the rides have any height or weight requirements?

Yes. Our height rule: Must be 48″ or taller to ride Boomerango and the Cyclone Slide. The Parrots Perch, Minnow Lagoon, Over The Falls, and Surfer Splash all have various height restrictions between 36″ and 42″. Many rides have a weight restriction of 300 lbs maximum per single rider or 400 lbs maximum for any double rider tube slides.  For more information, please visit our Water Park page.

Is admission to CoCo Key Water Resort included in my room rate?

YES, all rooms at CoCo Key Resort in Orlando have access to the water resort included in the $22 (plus tax) per day, per room resort fee. For more information about the resort fee please see our about hotel page

How many wristbands come with my Water Park Package Room?

Each Resort package comes with 4 wristbands 

Can I purchase additional wristband for my room?

Each room may add on up to 2 water park wristbands for $9.95 per pass.

From what age are children’s day passes free?

Children that are under 36″ tall receive free admission.

Can I go to the water park if I am not a guest of the Hotel?

Yes, day passes are available for those not staying at the hotel. The water park does sell out, so make sure to reserve your tickets in advance! To purchase tickets please visit.

Are there appropriate activities for children of all ages?

Yes, we offer a wide variety of activities for all ages. Check out our activities page.

Is the water park indoors or outdoors?

Our Orlando water park is an outdoor and partially canopy-covered facility. Please be sure to check the local weather the morning of your visit to ensure a comfortable trip. You may also do this by calling our front desk at 407.351.2626.

How many lifeguards are on duty at a time?

On average 15 lifeguards are on duty during hours of operation.

What is the water park capacity?

The water park capacity is 670 people.

How large is CoCo Key Water Resort?

The water resort is 54,000 square feet.

Are there food and drinks available inside the park?

Yes, we have a Pizza Hut, Callaloo Grill, and Wet Rooster Tiki Bar. Parents can enjoy adult beverages poolside. Room service from Tradewinds Restaurant is also available. For more information and hours of operation please visit our dining page.

What is the average cost of food at the Water Park?

Food options start at $4.00 – $15.00. Feeding a group? Contact our sales office at 321.206.4380 for more information and group rates.

Can I bring my own food and beverages?

Unfortunately, we are unable to accommodate outside Food and Beverage unless approved for a dietary need. All nutritional information for Pizza Hut can be found here.

Are there group rates?

If your group has 30 people or more, we offer special rates. Please call our sales office at 321.206.4380 for more information. Or email our Sales directors at events@cocokeyorlando.com.

Are children in standard diapers permitted in CoCo Key Water Resorts?

No, we require all little ones to wear appropriate swim diapers, available for sale at the convenience store – Gator’s Grab ‘n’ Go.

What is the cancellation policy for the water park?

All day pass tickets are non-refundable. For more information about day passes please visit our day passes page.

Are changing rooms and lockers available?

There are changing areas complete with lockers and showers. Lockers are available for rent on a first-come, first-served basis. A family restroom with baby changing table and shower is also available for use.

 

Key Quest Arcade Frequently Asked Questions:

What are the operating hours of the arcade?

The arcade is typically open daily from 7am to 10pm. However, the redemption counter is only open during normal water resort operation hours. These times are subject to change. For more information about Key Quest Arcade, please visit the Arcade page.

 How much the arcade games cost?

Guests can purchase arcade cards to use in the Key Quest Arcade kiosks. There is a minimum first card purchase of $5 that is equal to 30 credits. Games range from 2 credits to 16 credits. All games that issue tickets do so by adding the electronic tickets back to the game card. The tickets and credits will remain on the cards and can be redeemed throughout your current visit or saved and combined for future visits to CoCo Key Water Resort and Key Quest Arcade. For more information about Key Quest Arcade, please visit the Arcade page.

What types of games are at the arcade?

The Key Quest Arcade offers more than 50 state-of-the-art electronic games and has full service ticket redemption center. Games include: Guitar Hero, Dance Dance Revolution, Buck Hunter, Basketball, miniature Bowling Lanes, Air Hockey, Pool Tables, Skee Ball, Racing, and much, much more. For more information about Key Quest Arcade, please visit the Arcade page.